PNC Bank Canada Branch Procedimientos de resolución de quejas
Timelines
PNC Bank Canada Branch (‘Canada Branch’) has procedures for customers who wish to bring a concern to our attention. We encourage you to follow the complaint procedures outlined here.
We work hard to ensure your complaint is acknowledged and investigated in a timely manner. We will do our best to respond and appropriately resolve your concern within 56 days from the date we receive the complaint. In the event we are unable to respond within this time-period, we will provide a written notice to you outlining the reasons for the delay and the expected time it will take to respond to you. You also have the right to contact the Ombudsman for Banking Services and Investments (‘OBSI’), the external complaints body for Canada Branch.
