PNC Merchant Services® 
Contact Information

New Business Inquiries

Card acceptance, setting up a new processing location or to refer a new business, contact us.

Call Us

Mon - Fri: 8:30 a.m. - 5 p.m. ET

Call 1-888-562-2300

Contact Us

Share your information and we'll get in touch.

Contact Request Form

For Existing PNC Merchant Services Customers

Voice Authorization Assistance

For the Voice Authorization Response Unit (VRU) and referral for Code 10 Operator

Available 24/7

1-800-501-8749

Client Services for Existing Merchant Account

For existing merchants only with general service, supply ordering, billing and/or account hold, account closure and security risk related questions

Available 24/7

Call 1-800-742-5030

Terminal Assistance or Technical Support

For assistance with your point of sale terminal or software product

Available 24/7

1-800-501-8748

Contact Us

It's Easy to Get Started with PNC Merchant Services

For New Business Inquiries, call us at 1-888-562-2300. Or, share a few details about you on the request form below and a PNC Merchant Services representative will contact you within the next business day.

For Existing PNC Merchant Services Customers with service/support requests, please do not use this form, instead call 1-800-742-5030.