PNC Privacy Policy
This policy is effective 06/01/2023 and may be amended from time to time.
The PNC Financial Services Group, Inc. ("PNC") family of companies is committed to treating and using personal financial information about you responsibly. PNC only collects data that is necessary for business purposes. The PNC Privacy Policy explains what personal information we collect, why we collect it, how we protect it, and how and why in certain cases we may share it among PNC companies or with select other parties. We also tell you how to exercise your personal information sharing and use choices.
What PNC Does With Your Personal Information
The PNC Privacy Notice is available in English and Spanish.
PNC will post online any changes to the PNC Privacy Policy and the PNC Website Customer Information Privacy Policy on or before the effective date of such changes. You will be able to determine the date of the last change by noting the revision (Rev.) date of the policy. If you have already notified us of your information sharing preferences, you do not need to notify us again.
To limit our sharing, you can:
- Call 1-800-762-2118 - our menu will prompt you through your choice(s).
- Online Banking Customers - simply sign-on at pnc.com then go to Customer Service - Privacy Preferences to make your choice(s).
If you are not currently a PNC Online Banking customer, you may click here to "Get Started" and enroll.
PNC Online and Mobile Privacy Policy
PNC's Commitment to You
PNC is committed to respecting and protecting the privacy of our online customers and site visitors. We protect your information online with the same care we utilize for all PNC transactions. This online privacy policy explains what information about you we collect, and how we use and protect it in mobile and internet commerce. Our online and mobile privacy practices strictly abide by the terms of our privacy notice, What Does PNC Do With Your Personal Information provided above.
This Policy applies to customer relationships established in the United States. Some PNC affiliates are licensed to do business in foreign jurisdictions. The web sites of those affiliates have separate privacy policies which apply to their customers based upon the laws of the jurisdiction in which the affiliates are established.
Behavioral Targeting
The third party companies we use for online tracking have a network of advertising companies and may share anonymous information about your visits to pnc.com and other Web sites with us, and may use it in order to provide ads about goods and services of interest to you and which would be relevant to you, based on your browsing on PNC.com. From time to time, we may also share anonymous information with such third party companies in an aggregate form, for purposes of analysis and improvement of our Web site. If you would like more information about the use of third-party cookies and tags, or the process of opting out of such cookies or tags, please go to www.networkadvertising.org.
Online Tracking and Advertising
PNC uses third-party advertising networks to distribute our advertisements on other websites and mobile applications where we have paid to advertise. These advertisements may use tracking technologies to capture certain information, such as IP address, usage information, or your responsiveness to our advertisements. However, the technologies used do not capture information that identifies you individually. PNC does participate in third party ad network self-regulatory programs for online behavioral advertising.
Pursuant to these programs, PNC honors Do Not Track opt-out preferences that you make to third party advertising networks that we hire to perform online advertising on our behalf.
Two examples are the: Digital Advertising Alliance's (DAA) Self-Regulatory Program for Online Behavioral Advertising and DoubleClick. Click on either or both of these links to stop online advertising from PNC by either of these ad programs. You can also help limit the amount of online advertising you receive by visiting www.networkadvertising.org to opt-out of advertising from Network Advertising Initiative member companies.
We do not deliver online advertising to customers that have opted out from the receipt of commercial email from PNC when an online advertising campaign utilizes customer email addresses in connection with a hashing process that anonymously matches our ads to our customers who have a presence on select websites.
PNC does not provide a Do Not Track opt-out mechanism to prevent online advertising to you. Instead, we utilize the established industry mechanisms discussed above.
PNC does not respond to a do-not-track signal from your browser. See www.networkadvertising.org for information on how to opt out from third party cookies or tags. As noted above, when you use PNC's web sites, third parties used by PNC may collect certain information which does not identify you individually on the PNC web sites or on other sites where PNC advertises. Please review the Privacy Policies of all web sites you visit to ascertain the type of information collected on those sites. The type of personal information that PNC collects online about you is identified above under heading Personal Information and Data, subsection: We Collect Personal Information About You When.
Visit the Federal Trade Commission to learn more about how to limit tracking and online advertising through controlling cookies and other tracking technology that is attached to your browser.
The California Consumer Privacy Act (CCPA) is a right afforded to only residents of the State of California.
California defines residency as (1) every individual who is in the State for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the State who is outside the State for a temporary or transitory purpose. All other individuals are nonresidents. Examples of domicile include paying taxable income, maintaining a permanent home, paying resident tuition, voting in a California election, or any other benefit not ordinarily extended to nonresidents.
Note that as part of servicing consumer requests and customer accounts, PNC may collect certain categories of information as noted in the “California Consumer Privacy Act Privacy Notice”; however, not all categories of information are likely to be collected from or about each individual consumer. The specific categories of information collected are dependent on the PNC service(s) provided.
Due to other Federal and State laws, PNC may not be able to fulfill deletion of personal information because such information is needed to provide your product or service and/or meet legal requirements.
As a resident of the state of California, per the California Consumer Privacy Act, you have the right to request a correction of your inaccurate personal information.
PNC offers multiple ways to correct inaccurate personal information:
- As a PNC customer, you have the capability to immediately correct inaccurate information by logging into your Online Banking account at PNC.com
- By calling 1-888-PNC-BANK
- By visiting a local branch
- As a current PNC employee, you have the capability to immediately report a change in your personal information by going to Your Profile on the Your Snapshot tab in Pathfinder. If you are a former employee, contact the HR Service Center at 1-877-968-7762.
- Or, open a Data Subject Access Request (DSAR) case to request a correction of your inaccurate personal information which could take up to 45 days to complete (or 90 days if an extension is required). Please note that by opening the DSAR case we will need to intake credentials to validate you as a requestor. Once the validation process is complete, PNC will be notifying you within 10 days on the status of the case. PNC might also need to reach out for additional supporting documentation to make the correction/update. If this is the preferred option, please click the link below.
For anything unrelated to personal information correction requests, including general servicing questions or concerns, check out our self-service resources, or give us a call:
- Customer Service Center, 1-888-PNC-BANK.
The International Customer Privacy Notice is applicable to non-US customers and prospects only. Additional privacy rights may be applicable based on your local jurisdiction.
Last updated January 19, 2021.
Q: Why are you providing this FAQ?
A: As your bank, PNC has an obligation to ensure your money and personal information are kept safe and secure. In order to do so, there is critical information we must collect from you and your mobile device when you use our mobile apps. We want to be transparent with you about what that information is and how we use it.
Q: Are you gathering more data?
A:For iPhones and other devices using iOS, PNC is following Apple’s App Store privacy guidelines. The data that we collect is not changing. We’re just providing more transparency about what we’re collecting.
Q: What data do you collect?
A:The PNC Mobile Banking app uses 4 types of data: user ID, device ID, product interaction and advertising data.
Q: What does “collect” mean?
A:“Collect” means that data is being transferred to PNC and/or our third-party providers and stored for a longer period than what we need to service you in real time. An example is storing your device ID to prevent fraud.
Q: What data do you collect that can identify me?
A:PNC collects two primary pieces of data that can identify you: identifiers and usage data. Identifiers are things like your user ID or your device’s unique identifier. These are pieces of information that allow us to track offers served to our customers, track usage of various features and to track users to identify potential fraud.
Q: What data do you collect that is linked to me?
A:PNC collects two primary pieces of data that is linked to you: identifiers and usage data. Identifiers are pieces of information that allow you to sign into the app, like your user ID. Usage data is information that allows PNC to determine which features you may use.