PNC Mobile Accept®

Important Steps Before Pairing

 Complete the following steps before pairing your card reader to your mobile device for the first time:

1. Update your device software and the PNC Mobile app.
2. Charge and place your card reader near your mobile device. Turn on card reader with a long press and then release.

Recommended Pairing Method

1. Make sure your new card reader is charged and in pairing mode.
2. Select "Payment Center" under the business checking account enrolled in Mobile Accept.
3. Select the settings icon from Mobile Accept Payment Center
4. Select "manage card readers".
5. Select the card reader you want to pair.
6. If prompted, enter “000000” for a pairing code or PIN. "Pairing complete" will appear after the card reader is paired.
   

If your card reader fails to pair, reset the card reader by pressing and holding the reader button for at least 15 seconds.

If you already have a card reader paired to your device, you'll need to unpair it before you can pair your new card reader:

1. Open "Settings".
2. Tap "Bluetooth^®".
3. Select the card reader to unpair.
4. Select "unpair".

Accept Payments After Pairing:

• When Using a Card Reader:

View step-by-step visual tutorial

• When Manually Entering Card Details:

View step-by-step visual tutorial

iOS^® Unpairing iPhone^® or iPad^® Mobile Digital Devices

 If you already have a card reader paired to your device, you’ll need to unpair it before you can pair your new card reader:

1. Open Settings from your iPhone^® or iPad^® mobile digital device home screen.
2. Select Bluetooth^®.
3. Select the card reader to unpair under My Devices.
4. Select Forget This Device.

Important Steps Before Pairing

 Complete the following steps before pairing your card reader to your mobile device for the first time:

1. Update your device software and the PNC Mobile app.
2. Charge and place your card reader near your mobile device. Turn on card reader with a long press and then release.

Recommended Pairing Method:

1. Make sure your new card reader is charged and in pairing mode.
2.  Select "Payment Center" under the business checking account enrolled in Mobile Accept.
3. Select the settings icon from Mobile Accept Payment Center.
4. Select "manage card readers".
5. Select the card reader you want to pair.
6. If prompted, enter “000000”  for a pairing code or PIN. "Pairing complete" will appear after the card reader is paired.

If your card reader fails to pair, reset the card reader by pressing and holding the reader button for at least 15 seconds.

If you already have a card reader paired to your device, you'll need to unpair it before you can pair your new card reader:

1. Open "Settings".
2. Tap "Bluetooth^®".
3. Select the card reader to unpair.
4. Select "unpair".

Accept Payments After Pairing:

• When Using a Card Reader:

View step-by-step visual tutorial

• When Manually Entering Card Details:

View step-by-step visual tutorial

Android^® Mobile Device Unpairing

 If you already have a card reader paired to your device, you’ll need to unpair it before you can pair your new card reader:

1. Open your Android^® mobile device Settings.
2.  Find Connections or navigate to your Bluetooth^® settings. Use the search feature if available.
3.  Locate the reader to unpair.
4.  Select the icon next to the card reader to unpair. This is a gear icon in Samsung devices.
5.  Select Unpair or Forget.
6. Follow all prompts on your device.

To replace or order additional card readers, contact us at 1-877-287-2654, select option 4, then select option 1. Additional costs may apply. 

You can view your most recent transactions from Mobile Accept Payments Center in the PNC Mobile Banking app.

Select see all to see all your transactions for the last 180 days. 

You can search transactions from the past 2 years.

1. On the Transaction History screen, select the search icon.
2. Enter a range for the transaction amounts and any other data you have on the Search Transactions screen.
3. Enter additional data in optional fields to narrow your search results. To broaden your search, you can leave optional fields blank.
4. Note: If you enter a value in the "amount from" field, the "amount to" field will be required. Also, the value in the "amount from" field must be less than or equal to the "amount to" field.
5. Select “search”.

You can use swipe or dip to accept a card payment from a card issued outside of the United States.

Manual entry is only available for cards issued in the U.S. 

When a customer disputes a transaction with their card issuer, the issuer will submit a claim for the transaction amount. We’ll debit your checking account for the transaction plus a $25 Chargeback Fee.

For example, if the chargeback amount is $10, we’ll debit your checking account $35. We’ll email you when a chargeback occurs. 

To dispute the chargeback, sign onto your PNC Integrated Payment Portal and go to the Payment Accept dashboard. From there you can submit your dispute with supporting documentation.

We’ll send you an email with our decision in around 10 to 12 business days.

If we’re able to reverse the chargeback, we’ll deposit the funds back into your account less the $25.00 chargeback fee.

• Go to Mobile Accept Payments Center in the PNC Mobile Banking app
• Select the transaction you'd like to refund under recent transactions - you may need to select see all to find it. 
• Select refund.

View step-by-step visual tutorial

• If void appears instead of refund, your customer's card hasn't been charged yet. Select void to cancel the transaction so your customer's card won't be charged.

View step-by-step visual tutorial

Transactions more than 180 days old. 

• Sign into your PNC Integrated Payments Portal to access details on older transactions as well as issue refunds, if applicable. 

If a customer’s card is declined, it may be damaged or have insufficient funds. Have your customer try again or use a different card if possible.

Only the primary account holder can enroll in Mobile Accept. Delegates can't be enrolled at this time.  

To unenroll from Mobile Accept, you'll need to close your Merchant Services account.

Call 1-877-287-2854, press option 4, then press option 1, for assistance.

Processing fees: 

Swipe/Dip: 2.60% + $0.10

Manual Entry: 3.45% + $0.15

Other fees:

Chargeback: $25.00

ACH reject: $20.00

To view fee information for transactions, sign on to the PNC Integrated Payments Portal on a computer and select “Transactions”. You can also find transaction and fee information on your monthly statements.

View your payment processing agreement for all fees and other amounts that may be charged in connection with your Mobile Accept account.

• Transactions processed by 9:59 PM ET are grouped together and deposited to your account within 3 business days minus the applicable fees.
  
• Transactions processed from 10:00 PM ET are grouped with the next business day’s transactions.
  
• Business days are Monday through Friday, excluding federal holidays.

You can create up to 3 taxes and apply 1 to each transaction.

To create a tax:

1. Go to "Settings"
2. Select “manage taxes”
3. Select “create tax”
4. Enter a tax label, such as “sales tax”
5. Enter a tax rate
6. To have the tax preselected for each transaction, turn on “set as default”  (Ensure all tax settings are accurate before proceeding)
7. Select “save”

View step-by-step visual tutorial

If you don’t set any of your taxes as default, “no tax” will be preselected for each transaction.

You don’t have to apply the preselected tax option to your transactions. You can select one of your other options from the tax dropdown on the “Accept Payment” screen

To apply multiple taxes to a single transaction, create a combined tax that adds those individual taxes together.

When you add this tax to a transaction, it will be calculated on the total sales amount with the tax rate you entered.

Ensure all tax settings are accurate before proceeding.

To accept tips from customers:

1. Go to “Settings”
2. Select “manage tips”
3. Toggle on “enable tipping”
4. Three Tip options will appear: “15%”, “18%”, and “20%”. You can select an option to edit the percentage.

View step-by-step visual tutorial

Your customers will also be able to select “custom tip” or “no tip” during their transactions. These options can’t be edited.