PNC MasterCard® and commercial credit cards are not eligible at this time.
The Fast & Fit Way to Pay
Go for a run and leave your phone behind. Make in-store purchases on-the-move right from your watch. Fitbit Pay is a quick, easy and convenient way to use your PNC Visa consumer and small business credit or debit cards.
Pay On-The-Run
Leave your phone behind and pay with your Fitbit device.
- Make payments wherever you see the EMVCo Contactless Indicator
. - No need to reach for your wallet or your phone when checking out – simply tap your eligible Fitbit device.
- Get the same rewards and benefits as when you swipe or insert your PNC Visa card.
We Exercise Security
Fitbit Pay, combined with PNC security, enables you to shop confidently.
With Fitbit Pay, your card information is never shared when you shop and each transaction has a unique code. Plus, Fitbit uses industry-standard tokenization to help keep each transaction private.
Using Fitbit Pay in 3 Easy Steps
Select the Fitbit Pay icon from the main menu of your Fitbit watch.
Enter your Fitbit Pay PIN, hold watch near the contactless terminal.
Onscreen “payment accepted” message will let you know your payment was accepted.
Need Help?
Search our FAQs or talk to a Customer
Care Representative.
Frequently Asked Questions
What PNC Cards are eligible for Fitbit Pay?
PNC customers can enroll PNC Visa® consumer and small business debit and credit cards in Fitbit Pay. You can add a maximum of 6 cards to Fitbit Pay. PNC MasterCard® and commercial credit cards are not eligible at this time.
What devices are compatible with Fitbit Pay?
Visit the Fitbit website to see if your device is eligible for Fitbit pay. Eligible Fitbit devices pair with the Fitbit app, which can be downloaded onto a variety of mobile devices. To see if your device is compatible with the Fitbit app, visit the Fitbit website.
Where can I download Fitbit Pay?
For a list of eligible devices, visit the Fitbit website. To download the Fitbit app, visit your mobile device’s app store and search for ‘Fitbit’.
How do I add my PNC card to Fitbit Pay?
To add a PNC Visa credit or debit to Fitbit Pay, you will need to download the most recent version of the Fitbit app from your mobile device’s app store and have an eligible mobile device paired with an eligible the Fitbit wearable device. Once your mobile device is paired with the Fitbit wearable device, you can add your PNC cards to Fitbit Pay by tapping on the Wallet option in the main menu of the Fitbit app. Simply enter your card information, view a brief Fitbit Pay tutorial, and sync the Fitbit app on your mobile device to your Fitbit wearable device. Some customers may also be required to verify the card they added to Fitbit Pay by logging into the PNC Mobile app[2] on their mobile device when prompted. Once verified, your PNC credit or debit will be ready to use with Fitbit Pay on your Fitbit wearable device.
How do I use Fitbit Pay?
Fitbit Pay can be used to make in-store payments at most merchants equipped with NFC (Near-Field Communication) contactless payment terminals. To make an in-store payment, simply press the left button on your Fitbit device and hold it near the contactless payment terminal. You may be prompted to enter your device’s PIN to authenticate your purchase. An on-screen message and subtle vibration will confirm the payment was sent to the terminal.
How will Fitbit Pay keep my information protected?
With Fitbit Pay, your card information is never shared with the merchantwhen you shop. When you make a purchase, a digital account number along with a dynamic, transaction specific code is used to process your payment.
Read more about how Fitbit Pay keeps your information protected »
Where can I use Fitbit Pay?
Fitbit Pay is accepted at over one million stores across the US. When you're ready to check out, look for the contactless payments symbol where you normally swipe your card. Fitbit Pay can be used to make in-store payments at most merchants equipped with NFC (Near-Field Communication) contactless payment terminals.
When you see one of these symbols at checkout, hold your Fitbit wearable device in front of the secure reader to initiate your payment. The contactless reader communicates wirelessly with your phone, so all you need to do is tap, pay and you’re done.
Will I continue to earn rewards or points with my PNC debit or credit card using Fitbit Pay?
If you are in a rewards program, you will continue to earn rewards or points for purchases made using your physical card or through your card(s) enrolled in Fitbit Pay.
What if I need to return an item I purchased using Fitbit Pay?
The return process will vary by merchant. You may need to present a receipt from the merchant to return the item. To complete the return, hold your Fitbit wearable device over the contactless payment terminal and wait for a confirmation message on the terminal screen to let you know the return has been processed. You must use the same Fitbit wearable device you used to purchase the item to process the return.
Can I use a card other than my default card to make a purchase using Fitbit Pay?
To make a payment with a card other than your default card, simply press the left button on your Fitbit device to initiate payment mode, swipe left and right to select your desired card, and hold your wrist near the contactless payment terminal to complete your purchase. To change your default card for Fitbit Pay, open the Fitbit app on the mobile device you have paired with your Fitbit wearable device and tap on the Account icon from the app dashboard. Next, tap on the Wallet tile, find the card you would like to set as your new default, and tap the Set as Default button.
Why do I need to verify my card with PNC when I add it to Fitbit Pay?
For security purposes, you may be asked to use the PNC Mobile app[2] or verify yourself with a one-time passcode, sent through SMS to verify your PNC credit or debit card before you can start using Fitbit Pay.
What should I do when I receive a replacement card?
When a PNC credit or debit card enrolled in Fitbit Pay expires or is replaced due to loss, theft, fraud or chip card upgrade, PNC will automatically update your card information in Fitbit Pay within two (2) business days from when your replacement card is activated. To update Fitbit Pay immediately and not wait the two (2) business days for the automatic update, manually remove the existing card and add the new card to the Fitbit app.
What happens if I replace, update or lose my Fitbit device or connected mobile device?
If you have misplaced your Fitbit device, you can remove or suspend the PNC cards you added to the device through the Fitbit app on the mobile device you paired with the watch. If you lost both your Fitbit wearable device and your paired mobile device, you can log in to your fitbit.com dashboard on a phone, tablet or desktop computer using your Fitbit credentials to remotely delete cards from Fitbit Pay. This will not affect your plastic cards, which can still be used to make purchases
If you replace the mobile device you have paired with your Fitbit wearable device, the PNC debit and credit enrolled in Fitbit Pay will not be automatically transferred to the new device. You will need to re-download the Fitbit app onto your new mobile device and pair it with your Fitbit wearable device to add your PNC cards to Fitbit Pay again.
Why does my card image in Fitbit Pay look different from my physical card?
Your card image in Fitbit Pay is a digital representation of your physical PNC credit or debit. The image you see in Fitbit Pay may not be an exact copy of your plastic PNC card.
How do I un-enroll a card from Fitbit Pay?
To delete a card from Fitbit Pay, open the Fitbit app, navigate to the Accounts screen, and tap on the Wallet tile. Simply locate the card you wish to delete and tap on the Remove Card button to delete the selected card from Fitbit Pay. Once removed, the card can no longer be used to make payments on your Fitbit device.