An Added Layer of Security

Protecting your personal and financial information is one of our top priorities. That's why we offer you these security features that add a dual-layer of protection to your online account.

What are these security features?

  • Security Questions – Are a required security feature that is set up when you enroll for Online Banking. We'll know it's really you trying to access your account by identifying the computers or mobile devices you normally use to log into your account. If we don't recognize the computer or mobile device, we'll ask a question only you should know the answer to in order to verify your identity and protect your accounts from unauthorized access.
  • Additional Sign On Security (part of Two-Step Verification) – Is an optional security feature that adds a layer of security using your enrolled mobile device every time you sign-on. It not only helps verify your identity, but it also helps protect your accounts from unauthorized access.

How do they work?

  • Security Questions – If we don’t recognize your computer or mobile device after entering your PNC Online Banking User ID and password and clicking ‘Login,’ you’ll be presented with one of your Security Questions. After successfully answering one of your Security Questions, you’ll be taken to a list of your accounts.
  • Additional Sign On Security – After turning on this optional security feature within the Customer Service tab of Online Banking, you’ll follow these steps the next time you sign on:

1

Enter your Online Banking User ID and password then click Sign On.

2

 Generate and receive a one-time passcode to your phone via text.[1]

3

Enter the code on your computer to complete your sign-on.

Frequently Asked Questions

Find answers to your questions and concerns.

When you first enroll in PNC Online Banking, after creating your User ID and password, you’ll be prompted to select your Security Questions and answers. You can modify these questions and answers at any time through the Customer Service tab within Online Banking.

For Additional Sign On Security, you’ll first need to turn this security feature on. To turn it on, visit the Customer Service tab after signing on to Online Banking, click on the Two-Step Verification link under the Security Settings section, and click on the Setup button on the Additional Sign On Security tile.