Account Security
Your Password and User ID are Key to Account Security.
How to Reset your Online Banking Password, User ID and Security Questions
How to reset your online banking PNC user ID:
- Sign in to Online Banking.
- Click the Customer Service tab.
- Click the User ID link under the Security Settings section.
- Enter a new user ID on the "Modify User ID" page. Set a user ID that is unique to PNC. If the user ID is all numeric, you also can use this for your PNC Voice Banking user ID by checking the box, otherwise the user IDs for online and voice banking will remain separate.
- Enter the new Online Banking password you have just created.
- Click "Submit Modifications."
- You will receive a confirmation pop-up message.
User ID Criteria
- 8-20 characters using letters, comma, numbers and/or special characters.
- Cannot be the same as your PNC account number, Social Security/Tax Identification Number of online banking password.
- Cannot include spaces. Not case sensitive.
- Special character limitation: Limited to @_.-
- Each special character can only be used once.
- Cannot use consecutive characters.
- Cannot start or end with a special characters.
How to reset your user ID, password and security questions on the PNC Mobile Banking app:
- Sign on to the PNC Mobile app.
- Tap the main menu (three lines) at the top left.
- Tap Control Hub at the bottom right of the menu.
- Tap Sign-In & Biometrics.
- Tap Change User ID, Change Password or Change Security Questions and follow the on screen steps.
Actions to Help Protect Accounts
Below are some of the best practices for online banking to enhance your online banking security:
- Set a password and user ID that are unique to PNC. Never use the same password and user ID to conduct your PNC banking as you do for any other site. Reusing the same log-in credentials on different websites, such as social media sites or email, puts your credentials at risk, as well as any other account using those same credentials.
- Set up PNC Alerts[1]. This is a security option for PNC customers to receive an email and/or text message notification of key activity on your PNC accounts.
- Create strong passwords. The best passwords are a minimum of eight characters, contain a mix of letters, numbers and special characters (Examples: $, # and %). Use words that are not common. Select passwords that are easy for you to remember, but difficult for others to guess. PNC passwords may be a mix of 8-20 characters.
- Choose security questions when available/offered. Select security questions with answers that cannot be found on public websites or guessed. For example, if you’ve ever noted your favorite color or favorite food on a social media website, this would not make for a good security question.
- Add "Additional Sign On Security" to your account. This is a security option that allows you to receive a text message with a one-time passcode every time you sign-on to online banking. See the "Security Settings" section of PNC Online Banking, select "Two-Step Verification [2]" and then "Additional Sign On Security."
