Branch Change Resource
A Branch Near You Is Changing. We’re Here To Help.
Changing the Ways You Can Bank at a Branch
PNC branches are evolving to meet your changing needs and expectations. Our new design is focused on providing personal and business financial guidance, with bankers available to help you with your financial needs and help you make any banking transactions.
We remain committed to offering you solutions to help you move forward financially, giving you the clarity and control of your finances to help you plan for your future.
What To Expect at Your Branch
Although the lobby and drive thru teller windows are no longer available, the branch will remain open with bankers onsite to greet you and help you plan and create a vision for your financial future.
Our bankers will also work with you to discover where you are on your financial wellness journey and explore the ways we can support you in achieving your financial goals.
They’ll also guide you through how to use technology that may be new to you, answer questions or discuss account concerns.
Other Banking Options
PNC’s ongoing investment in technology means that you can perform common banking transactions, such as making a mobile deposit, transferring funds or depositing cash at the ATM without visiting a branch. Some transactions can even be performed without leaving home.
| Online[1] | Mobile[2] | ATM[2] | |
|---|---|---|---|
| Check Account Balance | Online Feature Available | Mobile Feature Available | Card Features Available |
| Deposit Cash | Card Features Available | ||
| Deposit Checks[4] | Mobile Feature Available | Card Features Available | |
| Transfer Funds[5] | Online Feature Available | Mobile Feature Available | Card Features Available |
| Pay Bills[6] | Online Feature Available | Mobile Feature Available | |
| Send Money to people you know and trust with Zelle[7] | Mobile Feature Available |
Frequently Asked Questions
Answers to Your Branch Changes Questions
Both physical facilities and digital banking options continue to be part of our ongoing branch services.
- Branch bankers are available to answer questions, help guide you through alternative ways to conduct banking transactions, and talk with you about your financial goals and needs.
- You will have 24/7 access to approximately 60,000 PNC and partner ATMs[3] coast to coast to complete everyday transactions like deposits, withdrawals, and money transfers[5].
- You can also check account balances, change your PIN and select specific cash denominations when withdrawing funds at a PNC Bank ATM. Your banker can show you how.
- You have access to PNC Online Banking[1] and the Mobile Banking App[2] so you can bank when and how you want. For additional information please visit pnc.com/alwaysopen.
Branches with VBMs (Video Banking Machines) support check cashing. Branches with ATMs only are not able to support check-cashing directly. You may still deposit cash or checks at the ATM and make withdrawals (subject to your funds availability). If you need direct check cashing services, visit pnc.com/locator to find a branch offering teller services or a VBM (Video Banking Machine).
How to locate a VBM (Video Banking Machine):
- Navigate to pnc.com/locator
- Enter your location information
- Select "View Branch Details"
- From there, locate "Teller Hours" or "Video Banking Hours." If it offered at that location, both categories will populate.
Coins will need to be obtained from a PNC branch that offers teller transactions. Visit PNC.com/locator to find teller hours within the Branch Details section.
Cashier’s checks are still offered.
- Cashier’s checks can be purchased with cash by depositing funds at the ATM/VBM first, then a Banker can assist in issuing the cashier’s check
- Customer can also use funds from their existing PNC account to purchase a cashier’s check
At the PNC ATM, you can withdraw cash in specific denominations based on the availability using Denomination Choice, a feature that lets you withdraw bills as low as $1 and $5.
Cash deposits can be performed at PNC ATMs and VBMs (Video Banking Machines.)
There are several ways to make a PNC loan payment:
- You can make your loan payments at a VBM (Video Banking Machine) working with the Video Banking Consultant.
- Branch employees are able to process non-cash loan payments in the branch.
- For cash payments without a VBM (Video Banking Machine), you can deposit cash at the ATM and then use Online or Mobile Banking to make your payment.
- You may also use Online or Mobile banking to make loan payments when and where you want.
Your deposit is typically available on the first business day after your deposit is received. Your funds may be delayed, however, depending on the type of deposit and the amount of that deposit.
See when funds deposited to your Consumer Accounts will be available:
For more information on the circumstances under which a delay may occur, refer to the applicable Funds Availability Document:
Small Business Frequently Asked Questions
Night depository services will be discontinued one week prior to these branch changes. Your banker will be happy to help you identify a nearby branch that offers this capability.
Transactional servicing is offered through online, mobile, and ATM solutions. We won't have cash on hand but have solutions to assist you with your request. Your banker will be happy to assist you with understanding and using those alternatives.
Yes, any booking or closing of a business loan can still be performed at this branch.
Cash Deposits via a teller will be discontinued, but you will be able to make cash deposits at a PNC ATM. Stop in or schedule an appointment with a PNC Banker show you how to use all the features of our ATM.
Check Deposits via a teller will be discontinued, but you will be able to make check deposits at a PNC ATM . Stop in or schedule an appointment with a PNC Banker show you how to use all the features of our ATM.
Coins will no longer be available, but you can work with a PNC Banker to help you find the next best PNC Branch that can assist with coins. Schedule an appointment with your PNC Banker today.
Yes, stop in anytime or schedule an appointment to meet with your PNC Banker. We are here to help.
Yes, stop in anytime or schedule an appointment with your PNC Banker. We can print you a new PNC Bank Visa® Business Debit Card on the spot.
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