As long as your payment is scheduled in accordance with the guidelines described in the Online Bill Pay Service section of the PNC Online Banking Service Agreement, we will reimburse you for any applicable fees charged if the payment settles earlier or later than the date you select. Should a payment post to your account with the biller after the date that it was scheduled, we will bear the responsibility for late payment fees and interest charges accrued between the scheduled date and the date when the bill is paid. If a mistake is made by the Online Bill Pay Service, resulting in a late payment, we may also bear the responsibility for your direct losses or damages. We will reimburse you for any fees associated with a check payment that settles prior to the date you selected in Online Bill Pay. You must contact us and provide the information necessary in order for us to review and provide reimbursement as applicable. Certain payments are not covered by this guarantee. This guarantee may be modified or discontinued at any time.
Online Banking Security Pledge & Bill Pay Guarantee
With PNC Bank's Online Banking and Bill Pay service, we strive to protect your personal and financial information and to process your online transactions in a timely and accurate manner.
Funds Security
When you use Online Bill Pay, our goal is to make your electronic payments as safe and reliable as possible. In the unlikely event of a loss in a consumer account when using our online service, you will be reimbursed the amount of the unauthorized transaction as long as you properly followed the guidelines in the Online Bill Pay Service Agreement.
Account Security
With respect to our online pledge, you must share in the responsibility of keeping your financial information secure. You are responsible for keeping your online Password, account numbers, User ID, and other account data confidential. If you share this information with another person, you authorize them to use your account. You should also maintain up-to-date anti-virus and malware protection. You should also learn how to spot fraudulent email phishing scams and avoid clicking on suspicious links and files.
On-time Payments
Your payments will be scheduled in compliance with the Online Bill Pay Service Agreement.
If you have scheduled your payment properly and the payment is credited before or after the due date, we will reimburse you for any applicable fees you incur.[1]
Privacy
PNC Bank is committed to treating our customer's personal financial information responsibly. We respect the privacy of our customers and are committed to protecting their information on our Web sites with the same care we utilize for all PNC Bank transactions. For additional information on how we protect your privacy, see our Privacy Policy.
The Online Banking Security Pledge and Bill Pay Guarantee is one of the many services PNC offers through PNC Security & Privacy to help protect you from fraud and identity theft.