Personal Loan & Line of Credit
Customer Service

Information to help you manage your personal loan account with PNC.

Online Banking

It’s easy to manage your personal loan with PNC Online Banking.[1]

PNC Online Banking is your secure online resource for viewing important account information and accessing helpful tools to manage your loan.

Once logged into Online Banking, start taking advantage of the many benefits, including:

  • Get organized and save paper with paperless statements.
  • Schedule payments for your account.

How to Read Your Loan Statement:

Easy. Convenient. Clutter-free.

Switch to paperless for online access to your monthly statements

Enroll in Paperless Statements.

Getting started with Online Banking for the first time? Here's what you'll need:

  • Social Security Number (SSN)
  • PNC Account Number
  • One of the following:
    • PNC Visa® Debit Card PIN
    • Online Access PIN
    • Mobile or Phone Number to receive a one-time passcode.

If you don't have a PIN, please call Customer Care 1-800-762-2265 for assistance.

Enroll in Online Banking 

FAQs

Answers to common personal loan & line of credit questions.

Payment Methods Product Description How To Use
PNC Online Banking
 Personal Installment Loans and Lines of Credit Make a payment to your account using PNC Online Banking. You can schedule one-time or recurring payments. Navigate to PNC Online Banking and select your account. Click Make a Payment on your account activity screen to schedule a payment. Click here to learn more.
PNC Mobile App[2]
 Personal Installment Loan Make a payment to your account using PNC's Mobile App. You can schedule one-time, same-day payments from a PNC deposit account. Download the PNC Mobile app from your phone's app store and log in. Select your account and choose Make a Payment to schedule a payment.
Automated Payments Personal Installment Loans and Lines of Credit Enroll in the Automated Payment Program and have your monthly payment automatically deducted from your deposit account. Download, complete, and return the Automated Payment Authorization form using the instructions on the form OR call 1-888-762-2265 to have the form emailed to you to be submitted electronically.
Pay by Phone - Voice Banking[3] Personal Installment Loans Make a one-time, same-day payment using our Voice Banking service. Pay over the phone with Voice Banking by calling 1-888-PNC-BANK (1-888-762-2265). If paying from a non-PNC deposit account, have your account number and routing number available.
Pay by Phone - Agent Assisted Personal Lines of Credit Make a payment with a PNC Agent over the phone. Call a PNC Agent at 1-888-PNC-BANK (1-888-762-2265). If paying from a non-PNC deposit account, have your account number and routing number available.
In-Branch Payment Personal Installment Loans and Lines of Credit Make a payment at any
PNC Branch.
Find a PNC Branch		 Visit a PNC Branch during normal branch hours to make a payment. The payment is effective as of the date the payment is made, although it may take up to 2 business days for the payment to be reflected on your account.
Mail Your Payment Personal Installment Loans and Lines of Credit Make a payment to your account by mail.
Send a check in the mail along with the payment slip provided at the bottom of your monthly billing statement. If you do not have a statement, please make sure to write your PNC account number on your check.		 Personal Installment Loans Address for regular mail payments: 
PNC Bank
PO Box 747066
Pittsburgh, PA 15274-7066

Personal Installment Loans Address for overnight mail payments: c/o PNC Bank
Lockbox 747066
500 First Ave
Pittsburgh, PA 15219

Personal Lines of Credit
Address for regular mail payments:
PNC Bank
PO Box 747032 
Pittsburgh, PA 15274-7033

Personal Lines of Credit 
Overnight Payment:
PNC Bank
Lockbox 747032
500 First Ave
Pittsburgh, PA 15219

  • Log in to Online Banking
  • Click the Transfer Funds tab and choose Make an Internal Transfer or Loan Payment.
  • Select a 'From' account. If you're making a payment from a non-PNC account, you'll need the bank routing number and account number to add the external account.
  • Select your Personal Loan or Line of Credit as the 'To' account.
  • Enter your payment options and schedule your payment.
  • Select Recurring Monthly to set up recurring payments.

Calculate Payments

See how extra payments impact your loan or line of credit.

Use this calculator to see how extra payments can save you interest. You can see how much interest you'll pay, the difference extra payments can make and the amortization schedule of your existing Loan or Line of Credit versus a Loan or Line of Credit with added payments.

The tools and calculators provided are for educational and illustrative purposes only. The accuracy of the calculations and their applicability to your circumstances are not guaranteed. Please consult your financial, tax or legal advisor regarding your unique situation.

Financial Hardship

Understanding your options

Unexpected events may impact your ability to make your monthly payments.

One of the first steps to getting back on track is understanding the range of options available. Let us explore what assistance may be available to you, whether you are experiencing short-term or long-term circumstances. Communicating with us may help your situation.

For hardships please use our Lending Hardship Service & Support

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Contact Us

Can't find what you're looking for? Get in touch with our Customer Care team.

Call Us

Personal Loan or Line of Credit

Monday - Friday:
8:00 a.m. to 9:00 p.m. ET

Saturday & Sunday:
8:00 a.m. to 5:00 p.m. ET

1-888-762-2265