Auto Lending Customer Service & Support

Customers can call a Client Loan Advisor for a status update on their application^[4] at any time during hours of operation.

Monday - Friday, 8:00 a.m. - 6:00 p.m. ET
Saturday, 9:00 a.m. - 2:00 p.m. ET
1-855-619-6608

• Log in to Online Banking
• Click the Transfer Funds tab and choose Make an Internal Transfer or Loan Payment.
• Select a 'From' account. If you're making a payment from a non-PNC account, you'll need the bank routing number and account number to add the external account.
• Select your Auto Loan as the 'To' account.
• Enter your payment options and schedule your payment.
• Select Recurring Monthly to setup recurring payments.
  

Automated payments are set up through the Automated Payment Program managed by PNC. Your monthly payment is automatically drafted from your PNC on non-PNC checking or savings account each month and applied to your PNC loan or line of credit on the payment due date. To sign up for automated payments, you will need to complete, sign and return the Automated Payment Authorization Form to the fax number or mailing address listed on the form, or to a PNC branch. Once automated payments are established on your account, you will need to contact PNC in order to change, suspend, or cancel.

Recurring payments are set up by you directly through PNC's Online Banking. You can schedule a recurring payment to your PNC loan or line of credit from a PNC or non-PNC checking or savings account by clicking Make a Payment from your account activity page. With PNC Online Banking, you have the ability to manage, change or cancel your recurring payments at any time.

You can request to suspend or cancel your automated payment as long as your contact us at least three (3) business days before your next payment due date. Please call us at 1-888-PNC-BANK (1-888-762-2265) or visit the nearest PNC Branch.

Suspending your automated payment is a temporary option which will allow you to stop your automated payment for one month. You are still responsible for making your payment on time to avoid late fees. When you suspend your automated payment, you must make your monthly payment manually to keep your account current and allow automated payments to resume the next month.

If you chose to cancel your automated payment service, you will be responsible for making on-time payments once the automated payment has been removed from your account. Any applicable interest rate discount for automated payments will be lost, which means that your monthly payment may increase since additional interest would be charged.

You can review your payoff information for your loan through Online Banking. Once you have signed onto Online Banking:

1. Select your loan account from the My Accounts Summary page.
2. You will be sent to your Account Activity page.
3. From your Account Activity page, you should find Loan Payoff Information. There are some circumstances where payoff information will not be displayed. For those types of accounts, you will be directed to call us at 1-888-762-2265.
   

If the minimum payment due has already been made for the billing period, currently a statement is not generated. We do understand your concern and are looking into making a statement available regardless of whether a payment is due or not. We appreciate your patience as we continue improving the process.