Corporate Responsibility
Priority Issues &
Stakeholder Engagement

Defining our Corporate Responsibility Priority Issues

Managing our corporate responsibility priority issues is key to identifying and mitigating risks and leveraging our opportunities, both today and in the future.

Our success is determined in part by our ability to effectively identify and manage risks while also leveraging opportunities. We are always striving to get better. In order to gather candid feedback on the corporate responsibility issues that we need to monitor and manage well, we engage an independent third party to perform a corporate responsibility priority issue analysis every few years. Through a comprehensive assessment that analyzes the perspectives and interests of our external and internal stakeholders, we identified seven priority issues:

  • Information security
  • Diversity and inclusion
  • Talent management and engagement
  • Environmental and social risk management 
  • Customer privacy
  • Ethics and compliance
  • Financial access and inclusion

The resulting set of corporate responsibility priority issues informs PNC’s external corporate responsibility commitments, stakeholder engagement strategy, and the design and implementation of tools, processes and frameworks, helping us integrate our values throughout our overall business strategy.

 

Listening to our Stakeholders

Fostering connections, trust, and confidence

At PNC, we know our success largely depends on maintaining strong relationships with our stakeholders. We seek to make decisions that balance the needs of our partners and everyone we serve. We also recognize that our business decisions must consider environmental, social, human rights and reputational risk factors. We strive to balance these considerations through our deep commitment to stakeholder engagement.

We regularly meet with individuals, community organizations, investors, customers, suppliers and employees to discuss issues of mutual interest and importance. In addition, we regularly monitor media coverage and social media conversations to track stakeholder interests and concerns as well as the overall health of our brand. This not only allows us to get a better understanding of our stakeholders’ public concerns but also gives us the opportunity to create trust by improving our brand’s reputation in the regions we serve.

We strategically affiliate with groups and coalitions that share a similar vision and values, and who help us to manage existing and emerging risks and opportunities.

Brilliantly Supporting All of Our Stakeholders

We strive to manage our business responsibly and to do right by all our constituents. We make fact-based decisions guided by our established risk appetite and by what is in the best interests of our customers, our employees, our communities and our shareholders.