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Online Security Information

Security is a priority at PNC. We are committed to protecting the security and confidentiality of your personal and financial information. We use a combination of state-of-the-art technology and methods to help to protect your security. Additonally, our comprehensive security program, PNC Security Assurance, brings you the products, services and account features you need to protect yourself and your business from fraud and identity theft. Select a topic from below to learn more:

How We Protect You

PNC's Layered Security
PNC takes a layered approach to help protect your accounts and your identity. Every time you sign on to PNC Bank Online Banking you will see your Personal Security Image and Caption. These settings - customized by you - let you know that you are at the PNC Bank Online Banking site and not an imposter site. In addition, we will ask you to answer a Security Question that only you should know the answer to if you are attempting to sign on from a computer that we do not recognize in order to help verify your identity. Lastly, we may also ask you one of your Security Questions periodically as yet an additional layer of security.

PNC Security Assurance
PNC Security Assurance offers an array of products, services and account features to help you prevent, detect and resolve fraud and identity theft.

Online Banking and Bill Pay Guarantee
With PNC Bank's Online Banking and Bill Pay, you can be confident that our high level of security will protect your personal and financial information and that you are covered in the unlikely event of unauthorized transactions or processing delays. You're covered for any verified, unauthorized online transactions or failure on our part to meet a payment deadline with our Online Banking and Bill Pay Guarantee.

PNC uses firewalls to help limit entry by anyone without proper authorization. A firewall is a security mechanism that regulates the data going in and out of a network. It is a commonly used, specialized computer, which acts as a shield against data going in or out of a network. It checks to make sure that communications only occur between approved individuals and that the communication is in the proper protocol.

PNC does not guarantee the products or services offered on third party sites. You should review the privacy statement of a web site before you provide personal or confidential information. No representation is made, however, regarding the unconditional security of such submissions.

How You Can Protect Yourself

Protect Yourself from Fraudulent Web Sites and Phishing 
Personal information shared over the Internet can be used to commit fraud. One common method is for thieves to create a web site using a name that is similar to that of a reputable business, for instance by using a common misspelling of the company's name. The intent is to lure you into clicking onto the copycat web site and giving your personal information, including your account number and password. We caution you to make sure of whom you are dealing with over the Internet and to understand what will be done with your information. Always check that you have typed the correct web site address before entering personal information onto a site. For more detail on steps you can take to protect yourself, we suggest that you review guidelines provided by the FDIC.

Phishing is a type of online fraud where you are tricked into providing your personal information through your computer. By posing as individuals or organizations you know, trust and maybe have relationships with, "phishers" seek to obtain your computer passwords, credit card numbers or bank account information so they can use them fraudulently. Learn how PNC alerts you of recent fraudulent (phishing) emails.

Perform a periodic risk assessment and controls evaluation
For Business customers with account delegation, establish a periodic (quarterly/semi-annual/annual) review process to ensure user access and entitlements are still valid.

Extended Validation (EV) SSL
PNC uses Extended Validation Secure Socket Layer Certificates (EV SSL) which works with high security browsers (See browser requirements), to help you recognize when you are at the legitimate PNC site and not a "spoofed" site created by fraudsters for purposes of illegally obtaining your personal and financial information. EV SSL signifies that PNC has passed a rigorous identity authentication process, and triggers the browser address bar to display https:// and turn green in Internet Explorer. So when you visit pnc online, look for the green address bar (or a variation of the green bar if other than IE) and be sure to verify that the owner of the PNC site you are intending to visit is indeed PNC.

Browsers and Encryption
PNC's standards are among the highest on the Internet. For accessing our secure applications, such as PNC Bank Online Banking, PNC requires that your browser support SSL and 128-bit. It is important that you regularly update your browser in order to ensure that you are protected from the latest security vulnerabilities. Learn more about browser security and encryption.

Clearing Your Internet Browser's Cache and History
To ensure your privacy, we recommend that you clear the Internet browser's cache and history after visiting any PNC web site. Internet browsing software, such as Microsoft Internet Explorer and Netscape, stores or "caches" content of web sites visited during online sessions to display pages previously viewed more quickly. Additionally, the Internet browser's history list tracks web site addresses you visit. Clearing your browser's cache and history ensures that other people using the computer (particularly public computers) do not have access to your session information. View instructions for clearing your browser's cache.

Internet Security Measures 
Any sensitive personal information that you send through PNC Bank Online Banking to our web site is held in a secured environment, protected by tools such as firewalls and/or database field encryption. Please do not send any sensitive or personal information over personal e-mail account.


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