Refund a Transaction

Get Started Refunding a Transaction

The Accounts page will display general account information​

After logging in to the PNC Mobile App, the Accounts page will provide account balances, reminders, new products and offers. 

Additionally, PNC Business Checking customers who have applied and been approved for PNC Mobile Accept will see quick actions such as Accept Payment and Payment Center, where you can accept credit card payments using your mobile device.​

Select “Payment Center” to learn how to refund a transaction.​

Payment Center

See Transaction History from the Payment Center​​

In the Payment Center, you can view recent transactions, accept payments and more. ​

Select “SEE ALL” to see all recent transactions.

Transaction History

See all transactions from the past 180 days ​​

The transaction history shows transactions in chronological order for the last 180 days.  Transactions prior to 180 days will not display and cannot be refunded through the app.  Easily see the card type, transaction status, date, and transaction amount. To see additional details, refund a transaction or share a receipt, simply select the transaction you would like to see.​

Select the transaction you want to refund to see how to process a refund transaction.

Transaction Details

Refund a Transaction​

Transaction details show the notes, if entered, for the transaction. Additional details include transaction number and transaction type. From here, you’re also able to send the receipt by selecting share receipt or refund the transaction.​

Refunding is not available for the first 25 minutes from when the transaction is submitted. Instead a VOID button will appear below the transaction details and you can void the transaction.  After 25 minutes, void is no longer an option and the option to refund the transaction will automatically display.

Select “REFUND” to continue.

Refund a Transaction

Refund a Transaction​

To refund the transaction, you’ll be asked to confirm by selecting ‘REFUND TRANSACTION’.  This will revert the entire original transaction and initiate the transfer funds back to your customer’s card. Void is available within the first 25 minutes to refund a transaction.​

Select “REFUND TRANSACTION” to continue.

Transaction Refunded

The refund process has been initiated​​

The refund will appear as an additional transaction for the business and your customer. Refund details will be available in the transaction history and available to share via receipt with your customer.​

The receipt will generate as an image that can be shared using any native app available on your device. 

Select “DONE” to o return to transaction history and see the refunded transaction.​

Transaction History

See the refunded transaction in the transaction history​​

As soon as the refund is processed, it will reflect in the transaction history. ​

Select “X” to finish.

  1. PNC Mobile Accept is a method of accepting credit card payments and is available through PNC Mobile Banking. Payment processing services through PNC Mobile Accept are provided by Tempus Technologies, Inc. (a wholly owned subsidiary of PNC Bank, N.A.) and subject to application, credit review of the business and its owners, and approval. Use of PNC Mobile Accept requires (1) an eligible and active business checking account and agreement with PNC Bank, N.A. (2) an approved and active payment processing account and agreement with Tempus Technologies, Inc., and (3) the PNC mobile banking application be downloaded and installed on a supported device. Certain other restrictions may apply.
  2. PNC Bank does not charge a fee for Mobile Banking, but upfront charges and fees apply to the payment processing services through PNC Mobile Accept. In addition, third party message and data rates may apply to your use of or access to Mobile Banking, including PNC Mobile Accept, such as fees your wireless carrier may charge you for data usage or SMS/text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. PNC Mobile Accept and payment processing services are not deposit products and are not guaranteed or insured by the FDIC or any other governmental agency.
  3. Tax and tip functionalities are features available through PNC Mobile Accept. You are responsible for the accuracy and validity of all data entered into these features and proper application to your transactions. Features you elect to apply to any transaction will apply to the entire transaction. Guidance related to using or availability of these features is not legal or tax advice. You should consult an attorney or your qualified tax adviser for advice specific to your circumstances.
  4. Except as is otherwise set forth in your agreement for payment processing with Tempus Technologies, Inc., your funds for card transactions will ordinarily be transferred to your PNC business checking account within three business days from the time your batch (an electronic file containing your card transactions) is received.  If a batch is received after the cut-off time, or on a day that is not a business day, those transactions will generally be processed on the next business day.  Business day means Monday through Friday, excluding Federal holidays.
  5. PNC Mobile Accept and Mobile Accept are registered marks of The PNC Financial Services Group, Inc.

Tempus Technologies is a registered mark of Tempus Technologies, Inc.

Visa is a registered trademark of Visa International Service Association and used under license; Mastercard is a registered trademark of Mastercard International Incorporated; Discover is a registered trademark of Discover Financial Services; American Express is a federally registered trademark of American Express Marketing & Development Corp. in the United States and other countries; Android is a trademark of Google LLC; iOS is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries; Apple, iPhone and iPad are trademarks of Apple Inc.; The Bluetooth® word mark is a registered trademark owned by Bluetooth SIG, Inc.  

Apple is a trademark of Apple Inc., registered in the U.S. and other countries. iPhone and Apple Pay are trademarks of Apple Inc.

Android is a trademark of Google LLC.

Banking products and services and bank deposit products are provided by PNC Bank, National Association, a wholly-owned subsidiary of The PNC Financial Services Group, Inc. and Member FDIC.

To help the government fight the funding of terrorism and Money Laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.